Broken appointments (BA’s) and changed appointments (CA’s) are an expensive drain on the practice. Understanding “why” they occur is an essential first step in reducing and possibly, eliminating them.
The second step is to learn how to prevent them and the third is to re-educate your existing patients to exhibit greater respect and responsibility toward their reserved time.
Finally, to ensure your progress, it is important to track your practice results to see how well your new system is working. Learning to overcome this practice handicap results in less stress and increased satisfaction for the entire team.